Kapture IT Support

Get started

1. Open the webpage you are authorized to capture.
2. Select Kapture IT from the browser toolbar.
3. Choose Capture Full Page.
4. Keep the target tab active while Kapture IT scrolls and captures it.
5. Review the finished image and download the available output files.

Kapture IT restores the page’s original scroll position after completion, cancellation, or a handled error.

Before requesting support

Try these steps first:

1. Reload the webpage and wait for it to finish loading.
2. Confirm that the target tab is active and visible.
3. Close developer tools, print dialogs, permission prompts, and page overlays that may cover the content.
4. Retry at 100% browser zoom.
5. Confirm that Chrome or Edge and Kapture IT are updated.
6. Test a shorter, ordinary webpage to determine whether the issue is page-specific.

Common capture limitations

Protected browser pages

Chrome and Edge block extensions from scripting or reliably capturing internal pages, extension stores, browser settings, and certain protected surfaces. Kapture IT will report an error instead of pretending that a full capture succeeded.

Password-protected websites

Kapture IT can capture a normal webpage after you have signed in, provided the browser allows extension access on that origin. Authentication remains between you and the website. Kapture IT does not request, store, or transmit your password.

Blank, black, or incomplete output

Canvas, WebGL, protected video, cross-origin embedded applications, hardware-accelerated layers, and app-shell designs can behave differently during browser screenshots. Kapture IT performs a local blank-output check and rejects some clearly invalid captures, but visual review is still required.

Heroes, carousels, animation, and video

Kapture IT pauses common animations and monitors detected dynamic components during capture. A changing state can cause the capture to stop rather than combine inconsistent frames. A capture represents the currently visible carousel or hero state; it does not automatically document every hidden slide.

Infinite scroll and virtualized content

Pages that continuously append content or render only nearby rows may not have a stable full-page height. Kapture IT bounds page growth and may stop with an actionable error instead of creating an unlimited or misleading image.

Very large pages

Browsers and devices impose canvas and memory limits. Kapture IT may downscale an extremely large result or stop when a useful image cannot be produced safely.

Fixed and sticky elements

Kapture IT uses best-effort handling to reduce repeated floating headers and widgets. Complex elements that change position or size while scrolling can still repeat, disappear, or create a seam.

Files and downloads

Chrome and Edge control the operating-system Downloads location. Kapture IT can choose a safe relative subfolder but cannot silently write to an arbitrary folder outside the browser’s configured Downloads directory.

If Ask where to save each file is enabled, the browser can display one Save As dialog for each generated file.

Verification records

Verification JSON and results CSV files record technical evidence such as the requested and final URL, page title, viewport, capture time, output size, section count, integrity status, and SHA-256 fingerprint when the feature is available.

These records do not certify the truth, legality, completeness, or accessibility of the source website. Always review the image itself.

Accessibility preflight

Kapture IT’s WCAG-related checks are automated preflight checks. They can identify certain structural issues but cannot determine complete WCAG conformance. Manual testing by a knowledgeable reviewer remains necessary.

Kapture IT Pro

Site discovery, editable CSV manifests, controlled batch capture, device viewport presets, expanded verification, and WCAG preflight are being developed for Kapture IT Pro. Pro is not currently available for purchase, and its final features, limits, pricing, and release date may change.

Contact support

Submit a request through the Kalidonis LLC contact page. Include:

• Kapture IT version;
• Chrome or Edge version;
• operating system;
• the page URL, only if it is safe and non-confidential to share;
• the exact error message; and
• steps that reproduce the issue.

Do not send passwords, authentication tokens, payment information, or unredacted screenshots containing sensitive information. Support is provided on a reasonable-efforts basis and does not include a guaranteed response time unless a separate agreement says otherwise.

For suspected vulnerabilities, use the reporting instructions on the Kapture IT Security page rather than a public issue.