Get started
- Open the webpage you are authorized to capture.
- Select Kapture IT from the browser toolbar.
- Choose Capture Full Page.
- Keep the target tab active while Kapture IT scrolls and captures it.
- Review the finished image and download the available output files.
Kapture IT restores the page’s original scroll position after completion, cancellation, or a handled error.
Before requesting support
- Reload the webpage and wait for it to finish loading.
- Confirm that the target tab is active and visible.
- Close developer tools, print dialogs, permission prompts, and page overlays that may cover the content.
- Retry at 100% browser zoom.
- Confirm that Chrome or Edge and Kapture IT are updated.
- Test a shorter, ordinary webpage to determine whether the issue is page-specific.
Common capture limitations
Protected browser pages
Chrome and Edge block extensions from scripting or reliably capturing internal pages, extension stores, browser settings, and certain protected surfaces. Kapture IT reports an error instead of pretending that a full capture succeeded.
Password-protected websites
Kapture IT can capture a normal webpage after you have signed in, provided the browser allows extension access on that origin. Authentication remains between you and the website. Kapture IT does not request, store, or transmit your password.
Blank, black, or incomplete output
Canvas, WebGL, protected video, cross-origin embedded applications, hardware-accelerated layers, and app-shell designs can behave differently during browser screenshots. Kapture IT performs a local blank-output check and rejects some clearly invalid captures, but visual review is still required.
Heroes, carousels, animation, and video
Kapture IT pauses common animations and monitors detected dynamic components during capture. A changing state can cause the capture to stop rather than combine inconsistent frames. A capture represents the currently visible carousel or hero state; it does not automatically document every hidden slide.
Infinite scroll and virtualized content
Pages that continuously append content or render only nearby rows may not have a stable full-page height. Kapture IT bounds page growth and may stop with an actionable error instead of creating an unlimited or misleading image.
Very large pages
Browsers and devices impose canvas and memory limits. Kapture IT checks output and temporary image-memory viability before and during capture. It may downscale an extremely large result or stop when a useful image cannot be produced safely.
Interrupted Site Batch jobs
Site Batch retains one metadata-only recovery checkpoint for up to 24 hours. Reopen Site Batch to resume remaining URLs, export completed or failed partial results, or discard and restart. Completed items are not recaptured during normal resume. Screenshot pixels are never placed in the checkpoint.
Kapture IT can retry an allowlisted transient capture failure once. It does not automatically retry authorization, browser permission, page-size, memory, or download/export failures.
Fixed and sticky elements
Kapture IT uses best-effort handling to reduce repeated floating headers and widgets. Complex elements that change position or size while scrolling can still repeat, disappear, or create a seam.
Files and downloads
Chrome and Edge control the operating-system Downloads location. Kapture IT can choose a safe relative subfolder but cannot silently write to an arbitrary folder outside the browser’s configured Downloads directory.
If Ask where to save each file is enabled, the browser can display one Save As dialog for each generated file.
Capture Reports and results evidence
When PNG + Capture Report PDF is selected, Kapture IT downloads the PNG and a one-page human-readable report containing a thumbnail, requested and final URL, page title, requested profile and actual measured viewport, capture time, output size, section count, automated findings, reviewer-note area, and SHA-256 fingerprint. Site Batch results CSV files contain equivalent per-URL technical evidence when available.
Capture Reports and results evidence do not certify the truth, legality, completeness, authenticity, or accessibility of the source website. Always review the image itself.
Accessibility preflight
Kapture IT’s WCAG-related checks are automated preflight checks. They can identify certain structural issues but cannot determine complete WCAG conformance. Manual testing by a knowledgeable reviewer remains necessary.
Privacy-safe diagnostics
Select Diagnostics in the extension popup to create an optional plain-text support report. The report is generated locally only after that action, opens a Save As prompt, and is not sent to Kalidonis LLC automatically. It contains the extension and browser versions, generic feature state, and up to 10 generic error codes from the current browser session.
When a capture or Site Batch operation fails, Kapture IT also displays a copyable support code such as CAPTURE_DENIED or PAGE_TOO_LARGE. The code is selected from the same privacy-safe allowlist and does not contain a page URL, page content, credential, or raw exception message.
The report does not contain screenshots, page URLs, page titles, page text, browsing history, filenames, discovered URLs, CSV contents, WCAG findings, credentials, license keys, or organization identifiers. Review the file before choosing whether to share it with support.
Kapture IT Pro
The supported Free plan includes a three-page Site Batch workflow with domain discovery, editable CSV selection, a first-item test capture, and local results. Kapture IT Pro is Coming Soon and is planned to raise batch limits and add versioned local and organization-managed CSS viewport profiles, selectable WCAG preflight controls, expanded explanations, and managed Chrome or Edge deployment. Viewport profiles do not emulate a complete device or browser. Pro is not currently available for purchase; final features, limits, pricing, and availability may change before launch.
Release notes
See the Kapture IT Release Notes for notable changes in each Free version.
Contact support
Submit a request through the Kalidonis LLC contact page. Include:
- Kapture IT version;
- Chrome or Edge version;
- operating system;
- the page URL, only if it is safe and non-confidential to share;
- the displayed support code; and
- steps that reproduce the issue.
You may instead attach the optional diagnostics file after reviewing it. A page URL is not required when the generic report is sufficient.
Do not send passwords, authentication tokens, payment information, or unredacted screenshots containing sensitive information. Support is provided on a reasonable-efforts basis and does not include a guaranteed response time unless a separate agreement says otherwise.
For suspected vulnerabilities, use the reporting instructions on the Kapture IT Security page rather than a public issue.